Refund policy
Return Policy for ALIKALEO PARK
Effective Date: November 1st, 2023
At ALIKALEO PARK, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a return policy that allows returns up to 30 days after the purchase date, subject to the following terms and conditions:
- Eligibility for Returns
1.1. To be eligible for a return, the item must be unused and in the same condition that you received it.
1.2. The product must have all original tags and labels attached.
1.3. Returns are available for items purchased directly from ALIKALEO PARK only. We cannot process returns for items bought from third-party sellers.
- Initiation of Return
2.1. To initiate a return, please contact our customer support team at info@alikaleopark.com within 30 days of the purchase date.
2.2. You will need to provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Shipping
3.1. The customer is responsible for the cost of return shipping.
3.2. We recommend using a trackable shipping service to ensure the safe return of your item(s).
- Inspection and Processing
4.1. Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria.
4.2. If the return is approved, we will process your refund or exchange within [7] business days.
4.3. If the return does not meet the eligibility criteria, we will contact you to discuss the options available.
- Refunds
5.1. If your return is approved, we will process a refund to the original payment method used during the purchase.
5.2. Please note that shipping charges (if applicable) are non-refundable.
- Exchanges
6.1. If you would like to exchange an item, please indicate the desired replacement item when initiating the return.
6.2. If the replacement item is of equal or lesser value, we will process the exchange, and you will receive a refund or be charged the difference, as applicable.
- Damaged or Defective Items
7.1. If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return, replacement, or refund, depending on your preference and product availability.
- Contact Information
8.1. If you have any questions or concerns regarding our return policy, please contact us at info@alikaleopark.com.
By making a purchase from ALIKALEO PARK, you acknowledge and agree to our Return Policy. If you do not agree with this policy, we recommend not making a purchase on our website.