Got Questions? Weāve Got Answers
Weāve gathered the most common questions to help make your experience easier. From shipping and returns to product details and support, youāll find everything you need right here. Still need help? Our team is always ready to assist you.
Orders & Support
When will my order arrive?
Most orders ship within 2ā3 business days! Youāll get a shipping confirmation email as soon as your package is on its way, along with an estimated delivery date.
Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us within 24 hours, weāll do our best to make any changes or cancellations before it ships.
What should I do if I received the wrong item?
Weāre so sorry! Please contact our support team with your order number and a photo of the item, and weāll make it right right away.
How do I return or exchange an item?
You can start a return or exchange within 14 days of receiving your order. Just head to our Returns page or contact us for help.
Who do I contact if I need help with my order?
Our friendly support team is always here to help! You can reach us via our Contact Us page or by emailing us directly at support@[yourstore].com.
Shipping & Returns
How much does shipping cost?
We offer free shipping on orders over $49! For smaller orders, shipping rates are calculated at checkout based on your location.
How long will shipping take?
Most orders ship within 2ā3 business days. Delivery usually takes 3ā7 days, depending on where you live.
Do you ship internationally?
Right now, we ship across the U.S. and Hawai'i. International shipping is coming soonāstay tuned!
What is your return policy?
We accept returns within 30 days of purchase as long as items are unworn and in original condition.
How do I start a return or exchange?
Simply visit our Returns page or contact our support team with your order numberāweāll help you through the quick process.
Product Info
What makes your fabric special?
Our fabrics are lightweight, breathable, and offer built-in sun protectionāperfect for everyday outdoor adventures.
Are your clothes unisex?
Yes! Every piece is designed for all kidsāno separate boysā or girlsā sections, just colors everyone can enjoy.
How should I wash my Alikaleo Park clothing?
Machine wash cold, tumble dry low. Our fabrics are made to handle sand, sun, and real kid life.
How do the sizes run?
We use an oversized fit that covers two age ranges, so kids can wear their favorites longer!