Shipping
What are your delivery times?
Our delivery times vary depending on the shipping method and your location. For standard shipping, you can generally expect your order to arrive within 5 to 8 business days. If you choose expedited shipping, delivery times are typically faster, ranging from 3 to 5 business days.
Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international shipments.
During the checkout process, you will be provided with specific delivery options and their corresponding estimated delivery times based on your shipping address. Additionally, once your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your shipment in real-time.
How much will shipping cost?
For domestic shipping, a flat rate $3.99 fee will be applied to all orders under $100. Any order over $100 will have free standard shipping applied.
International orders will have a calculated shipping rate applied at checkout, and will vary based on location.
Can you provide worldwide shipping?
We will do our best to make items available to your location. Taxes and duties are not included in the shipping price quoted at checkout.
My Order
How can I cancel my order?
We aim to process orders quickly. Please contact info@alikaleopark.com immediately if you need to modify or cancel your order. Once an order is shipped, modifications are not possible.
What if I receive the wrong product?
Please contact info@alikaleopark.com if you have received the wrong item.
Do you offer exchanges for faulty items?
Please see our return policy for details on exchanges and returns.
Product
How do I return my product?
To initiate a return, please contact our customer support team within 30 days of receiving your order. They will provide you with instructions on returning the item. Any items returned must not be used and returned with bag and tag still attached. See our return policy for more details.
How do I care for my product?
Please consult the care label included on each item. Contact info@alikaleopark.com for more information.
Do you offer extended warranties?
We do not offer any warranties on our products. However, please contact info@alikaleopark.com if you have any questions or concerns.